• Most ready-to-ship items are dispatched within 1–3 business days, though during busy periods such as holidays, sales, or high-demand times, dispatch may take 7-10 business days or longer. Turnaround times for made-to-order or preorder items vary by design; estimated processing times are listed on each product page.

• If your order contains both ready-to-ship and preorder items, everything will be shipped together once your preorder item is ready. If you’d like your ready-to-ship items sooner, please place them as a separate order at checkout.

• All orders are sent via Australia Post with tracking included. Express shipping with Extra Cover is available at checkout.

• Once your order has been dispatched, you will receive an email notification containing your tracking number so you can follow its journey. Please note that delivery times are controlled by the carrier and are outside of our control.

• We can ship to residential and business addresses. For deliveries in Australia, we can also send to Australia Post parcel lockers. It is the customer’s responsibility to provide a correct and complete shipping address. We are not responsible for delays, packages returned to the carrier, or lost items caused by incorrect or incomplete shipping information.

• If you need to change your delivery address before your order is dispatched, please contact us as soon as possible. We may not always be able to accommodate changes once processing has started. Please note that once your order has been dispatched, the shipping address cannot be changed. Any re-delivery charges required due to this will be the responsibility of the customer.

• Shipping times vary depending on your location. We are not responsible for delays caused by customs, postal services, or other factors beyond our control. Risk of loss and title for items purchased pass to you upon delivery to the carrier.

• Currently, we only ship to the following locations: Australia, Austria, Belgium, Canada, Croatia, Czechia, Denmark, Finland, France, Germany, Ireland, Japan, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Switzerland, Sweden, and the United Kingdom. Shipping to the United States is available - please email us directly at uglipupjewellery@gmail.com for a quote on shipping and tariffs.

• A quick heads-up, globe trotters: We ship from Australia - but please note, your country might add a little extra ’howdy’ in the form of import taxes or customs fees when your order arrives at it’s destination. Those aren’t from us - these are set by your local government, and we unfortunately can’t cover or control them. In short: these charges are the responsibility of the recipient/importer (aka: you). Shipping times vary depending on your location and selected shipping method. We are not responsible for delays caused by customs, postal services, or other factors beyond our control. Risk of loss and title for items purchased pass to you upon delivery to the carrier. Ugli Pup is not responsible for delays or returns caused by unpaid import and/or customs fees. 

• International customers may experience delays during customs clearance. These delays are outside our control, and we are not responsible for additional wait times or fees applied by customs authorities. We will ensure your items are shipped with tracking and adequate packaging, but customs procedures may affect delivery timeframes

• If you’re unsure: check your local customs site for details, and we’ll make sure your shiny things are packed safely, tracked, and worth the wait.

Extra Cover is an Australia Post service that provides potential compensation if a parcel is lost or damaged in transit, offering extra peace of mind for high-value deliveries. Extra Cover is not insurance and is subject to Australia Post’s terms, conditions, and assessment process. 

When checking out, select the Express Shipping option labelled “Tracked & Extra Cover* - Signature on Delivery.” Extra Cover is included with this shipping option.

By selecting a shipping option that includes Extra Cover, you acknowledge that:

• Extra Cover is an Australia Post service, not insurance.
• Coverage and compensation are subject to Australia Post’s terms and assessment.
• Approval of any claim is not guaranteed.

Ugli Pup is not responsible for claims being denied, delayed, or partially compensated

Please note: Our standard shipping option does not include Extra Cover or Signature on Delivery.

Who submits the claim depends on whether the parcel has been delivered:

• Before delivery: the claim is generally submitted by the sender.
• After delivery: the claim must be submitted by the recipient/buyer.

If a parcel arrives damaged, the buyer must take clear photos of each side of the package before opening it, then must take photos that demonstrate how it was packaged internally. Contact Ugli Pup. We will provide shipping details, receipts, and any documentation needed to support a claim with Australia Post.

There are strict time limits, as per Australia Post’s requirements, so ensure you take action as soon as possible.

All compensation claims are assessed solely by Australia Post. Ugli Pup will do our best to assist, but we cannot guarantee the outcome of any claim.

Extra Cover - Official Terms and Conditions:

Please ensure you are making an informed decision. Click here to read the full official Australia Post Extra Cover policy: https://auspost.com.au/content/dam/auspost_corp/media/documents/Schedule-01-0416.pdf

• All Ugli Pup jewellery is handmade, made-to-order, or a one-off unique piece - some pieces may fall into more than one of these categories. Because of the bespoke, artisanal nature of our jewellery, we do not offer returns or exchanges for change of mind, sizing errors, or personal preference.

• If your item arrives faulty, damaged, or not as described, it will be assessed to determine whether it is a genuine manufacturing fault, defect, unfit for purpose, or not as described. This does not cover damage caused by personal use or accidents.

• If the assessment confirms a fault or issue, we will, in accordance with Australian Consumer Law (ACL), offer a repair, replacement, or refund. Please contact us as soon as possible at uglipupjewellery@gmail.com with your order details and photos of the item.

• If your claim is pre-approved as a genuine production fault, Ugli Pup will provide our return shipping address and cover the cost of return shipping back to us. 

• Once we receive the item, we will conduct a further assessment to confirm the issue. If it is determined that the item was damaged due to personal use, accidents, or other non-manufacturing causes, the item will not be accepted as a faulty return, and you will be responsible for the cost of returning the item to you.

• If the assessment confirms a manufacturing fault or issue, we will, in accordance with the Australian Consumer Law (ACL), offer a repair, replacement, or refund. Approved refunds will be processed to the same payment method used for your order. Please allow approximately 5–10 business days for your bank to complete the transfer. This timeframe is outside of our control, and we are not responsible for any delays in the refund reaching your account.

• To submit a claim, please email uglipupjewellery@gmail.com within 30 days and include: Proof of purchase and order number,
  Order details,
  A description of the issue,
  Clear photos that demonstrate the problem.

• ACL / Statutory Rights:
  All Ugli Pup jewellery purchases are covered by the Australian Consumer Law (ACL) if a product is faulty, damaged, or not as described, even if it is made-to-order, custom, or a final sale item.

• Examples of your ACL rights include: Your item is significantly different from the description or images.
  Your item is defective or has a manufacturing fault,
  Your item is unsafe for its intended purpose, Your item is damaged on arrival.

• Ugli Pup does not offer general repairs, resizing, or alterations for cosmetic wear, accidental damage, or change of mind. We only repair, replace, or refund items that are faulty, damaged on arrival, or not as described, in accordance with your rights under the Australian Consumer Law (ACL).

• For all other repairs or resizing needs, please contact your friendly local jeweller. Ugli Pup cannot be held responsible for third-party work.

• 1. Payment & Quote Validity: A 50% deposit is required to confirm your custom order and secure materials. This deposit is non-refundable. The remaining balance is due upon completion of the piece, prior to shipping. Quotes for custom projects are valid for 14 days from the date they are provided. After this period, prices and availability may be subject to change.

• 2. Turnaround Time: Estimated production times will be provided in your quote (typically 10-12 weeks, though this may vary). Turnaround may be affected by material availability or other unforeseen factors. We will keep you updated if any delays occur. Please note: shipping time is separate and beyond our control.

• 3. Custom Order Policy: Custom orders are non-refundable and non-exchangeable due to their bespoke nature. Any changes requested after production has begun may incur additional costs and cannot always be accommodated.

• 4. Shipping and Liability: Custom pieces will be shipped via express tracked shipping. You will receive tracking information once your item has been dispatched. Ugli Pup is not liable for loss or damage once the package is with the carrier

• 5. Warranty & Care: We offer a 12 month limited warranty covering craftsmanship defects only. Normal wear and tear, misuse, or damage from accidents is not covered. Care instructions for your custom piece will be provided to ensure it remains in excellent condition.

• 6. Revisions: Custom orders may include a specified number of design revisions before production begins, as agreed in the quote. Any requested changes after production has started may incur additional costs and cannot always be accommodated. All revisions must be approved by ugli pup in writing to ensure both parties are aligned.

• 7. Communication & Approval: All design revisions or changes require approval and must be confirmed by Ugli Pup in writing. Communication will be documented to ensure both parties are aligned throughout the process.

• 8. Handmade Nature: Each custom piece is handcrafted, which may result in slight variations or imperfections. These are part of the artisanal process and contribute to the uniqueness of your jewellery. We ensure every piece meets a high standard of quality and will address any issues that go beyond expected handmade variations.

• 9. Design Limitations: Ugli Pup specialises in bold, edgy, and playful jewellery. We reserve the right to decline any custom order that does not align with our brand, style, or creative direction. Please understand that requests outside of our aesthetic may not be accommodated.

• At Ugli Pup, we aim to be responsible where we can, reduce single-use waste, and support local businesses and Australian suppliers whenever possible.

• We use compostable mailers when we can, cardboard packaging that can be reused or recycled, and water-based tape where possible. Please note that some elements, like shipping carrier labels or tape applied by the courier, are outside our control.

• Wherever feasible, we source materials and components from Australian suppliers, supporting local industry and keeping transport emissions lower.

• Our jewellery uses synthetic nano gemstones rather than natural mined stones. Mining natural gemstones can cause environmental harm and involve exploitative labor practices. Nano stones offer the same sparkle and quality, and can also be used in cast-in-place techniques, allowing for more intricate and durable designs.

• We work with high-quality sterling silver (925), and use recycled or responsibly sourced metals whenever possible.

• Offcuts, scrap silver, and other materials are recycled or repurposed wherever possible.

• Our pieces are designed to last. We stand firmly against fast fashion and “fast jewellery”. Each piece is made to be cherished, not thrown away and replaced next season.

• Your jewellery is designed to make a statement, but it’s still jewellery - not a toy. Please keep these tips in mind to keep your pieces looking great and prevent accidents:

• Decorative use only: avoid using your jewellery for anything other than wearing.

• Sharp or textured pieces: Some designs (spikes, barbed wire, chunky links etc) can snag clothing or scratch surfaces - wear with care.

• Keep away from children and pets: small parts, sharp edges, and heavy pieces can be hazardous.

• Avoid impact or heavy force: Jewellery can bend, deform, or break if knocked or dropped.

• By wearing Ugli Pup jewellery, you acknowledge that you accept all responsibility for handling, wearing, and storing your pieces safely.

• At Ugli Pup, we genuinely love hearing from you. Whether it’s a suggestion, a compliment, or something we can do to improve. Your feedback helps us shape Ugli Pup. We care deeply about craftsmanship, transparency, and your experience. If something isn’t right, we want to hear about it so we can make it better.

• We welcome honest feedback about your shopping experience, our products, or anything that helps us improve. You can contact us directly at uglipupjewellery@gmail.com. we aim to respond within 3-5 business days, but response times may vary during busy periods.

• If you have a concern or complaint, please reach out as soon as possible with: your order number, a clear description of the issue, and photos if the complaint relates to a physical product. This helps us to assess the situation quickly and fairly.

• We review all complaints on a case by case basis. Because every piece is unique- variations, tool marks, and minor imperfections are part of the character of Ugli Pup jewellery and are not considered faults. If an issue falls under a genuine production fault, we’ll work with you on repair, replacement, or another appropriate solution.

• We are committed to respectful, kind communication - and we ask the same from you.

• Abusive, threatening, or harassing messages will result in the conversation being stopped and no further support provided.

• All final decisions regarding complaints, refunds, or remedies are at the sole discretion of Ugli Pup and made in accordance with Australian Consumer Law.

• All jewellery products and jewellery designs on this website are the property of Ugli Pup Jewellery. You may not reproduce, distribute, or use any content without our explicit written permission.

• While we take great care in crafting each piece, we cannot be held liable for any injury or damage that may occur from the use and wearing of the jewellery. This includes, but is not limited to:

• Accidental injury. Cuts, scratches, or other minor injuries caused by sharp edges, spikes, or textured details.

• Damage to property: Scratching or denting surfaces when wearing or storing jewellery.

• Allergic reactions: Skin irritation or allergic reactions from metals or other materials.

• Loss or theft: Ugli Pup is not responsible for jewellery that is lost, stolen, or misplaced during transit or after delivery.

• Improper use: Jewellery should be worn as intended. Misuse may cause breakage or damage.

• By purchasing from Ugli Pup, you acknowledge that jewellery is decorative and fashion accessories, not toys, tools, or safety devices. You accept all responsibility for wearing and caring for your pieces.

• To the fullest extent permitted by Australian law, Ugli Pup Jewellery shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability shall not exceed the amount paid for the product in question.

• We are committed to protecting your privacy. Personal information collected during your visit or purchase is used solely for order processing and communication. We do not sell or share your information with third parties except as necessary to fulfill your order. Please see our privacy policy for more information.

• We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site following any changes constitutes acceptance of those changes. Please review these terms periodically.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person. 

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.


SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Ugli Pup Jewellery reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Ugli Pup Jewellery confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Ugli Pup Jewellery may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.


SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.


SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.


SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Ugli Pup Jewellery , its affiliates or licensors and are protected by Australian and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Ugli Pup Jewellery , Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Ugli Pup Jewellery .

Ugli Pup Jewellery ’s names, logos, product and service names, designs, and slogans are trademarks of Ugli Pup Jewellery or its affiliates or licensors. You must not use such trademarks without the prior written permission of Ugli Pup Jewellery . Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.


SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.


SECTION 9 - RELATIONSHIP WITH SHOPIFY

Ugli Pup Jewellery is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Ugli Pup Jewellery . By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ugli Pup Jewellery , including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ugli Pup Jewellery .


SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.


SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.


SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).


SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Ugli Pup Jewellery , Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.


SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.


SECTION 15 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY UGLI PUP JEWELLERY , THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. 

AUSTRALIAN CONSUMER LAW: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded, restricted, or modified by agreement. Where the ACL or other applicable law implies a warranty or condition into these Terms, our liability for breach of such warranty or condition is limited to, at our option: (a) in the case of goods, the replacement or repair of the goods, the supply of equivalent goods, or payment of the cost of replacing or repairing the goods or acquiring equivalent goods; and (b) in the case of services, the supply of the services again or payment of the cost of having the services supplied again, except where such limitation is prohibited by law.


SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY AUSTRALIAN LAW, IN NO CASE SHALL Ugli Pup Jewellery , OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.


SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ugli Pup Jewellery , Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.


SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 19 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 20 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.


SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia. You and Ugli Pup Jewellery consent to venue and personal jurisdiction in such courts.


SECTION 22 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at uglipupjewellery@gmail.com.

Our contact information is posted below:

UGLI PUP JEWELLERY

uglipupjewellery@gmail.com

 ABN: 71562338135